With Lightning by MAG (Maximus Auto Group), its faster than ever to file & process a claim for your service drive customers. When customers who previously purchased a MAG vehicle protection product with their new car or truck from one of the participating program dealerships, you can use Lightning to verify their coverage protection, file a claim, get authorization and receive payment as quick as lightning! If they dont have coverage, sell the owner a new policy, quick and easy, right there in the service drive!
Lightning Benefits:
- Scan a VIN and advise the customer on the spot if they might have vehicle protection coverage
- Start a new claim and in no time complete the process without a phone call or paperwork!
- View the status of all current claims in the service drive
- Manage assigned work in your service drive
- Get near-realtime authorization to begin servicing the customer quicker
- Converse with your claim representative through the in-app chat program
- Add additional comments and photos to any open claim if necessary
- Attach the completed RO workorder and get reimbursed more quickly!
- View KPIs showing vehicle protection claims from your service drive
- View previously paid claims up to 30 days